You should be able to go to your Subscriptions tab, and check that your membership subscription is showing as “Active.”
If your subscription is current, please try logging out of your account, clearing your browser cache and then logging back in again.
If this doesn’t fix the issue, please send an email to firstname.lastname@example.org and let us know which page(s) you’re unable to access.
These things happen! But don’t worry, your account won’t be cancelled until your payment fails 4 times.
If you know your card details have changed then you can go to your Account page, select the Subscriptions tab, and use the “Update” link to enter your new information.
Once you change your card details, your payment will be processed immediately.
If you don’t do this, payment will automatically be tried again by our payment processor 4-5 days later. However, you will lose access to the Club until payment is successful. We’ll try to collect payment 4 times, after which your account will be automatically cancelled.
If your subscription is cancelled due to failed payments, you’ll need to sign up with a new subscription if you would like to regain access to the Club.
Please contact us if you have any further questions about your subscription: email@example.com
Yes! You can upgrade to an annual membership at any time, and switch back to monthly if you need to.
To do so just go to the Subscriptions tab in your account. Click “Change Plan” to select the membership option you want.
IMPORTANT: Your new plan will begin at the end of your current subscription period.
If you change from annual to monthly, your monthly plan will begin at the end of your annual subscription.